Do I have to use Rockpool to order from Adnams now I have access?
No, we are completely flexible with how you order, if you prefer to call us to order feel free to continue to do so, even if you do order by calling us up our 100% flexible processes mean that your order will still be available for you to review in Rockpool and even amend should you change your mind or decide you forgot something without needing to call again if you are busy or it's out of hours when you realise.

Do I need to download an app?
The Rockpool Customer Hub will work on any browser and all Apple phones and iPads as well as Android phones and tablets. You do not need to download the app if you would prefer not to you can just use the hub on the web as you must be now if you are reading this, if you would like to you can download the app for free in the ‘Apple App Store’ or ‘Google Play Store’ like any other app.

Can I see or review my orders after I have placed them?
Yes, all you need to do is visit your basket where you will see the ‘Order History’ button. This will contain all orders placed in the last 12 months including orders you may have literally just placed. From here, you can click to edit and then save your basket once you’ve changed your order. 

How do I modify an order I’ve already placed?
Yes there is an option to modify an existing order before your delivery cut off time, even if you did not place the order using Rockpool yourself. To do this, click into the orders icon on the right-hand side on the web browser or use the menu to select orders, which will take you to your order history. From here, you can select the most recently placed order and use the blue button to ‘modify order’. As mentioned in the last question, even if you do order by calling us up our 100% flexible processes mean that your order will still be available for you to review in Rockpool and even amend should you change your mind or decide you forgot something

Are the prices I see on Rockpool ‘my prices’ or list prices?
Yes, all of your personal price lists for your account are used in the app. The app is effectively your full price list in your hand. If there is a special offer on a product that affects your list price, then this will clearly show for the duration of that promotion.

Do I need to be connected to the internet to use Rockpool?
Yes, the app is reliant on live product information to ensure you are looking at up to date details from Adnams. It also needs to submit orders directly to Adnams when placed, so does need a working internet connection to be able to operate.

Is there a minimum order value?
Yes, there is a minimum order value of £150.

Can more than one person use the app for the same account?
Yes, an account can have as many users as you wish. All users will be adding to the same basket, therefore if one user is adding wines while the other checks the beer and spirits, then the basket will contain everything, and both users will see this.

Are there different access levels for managers and staff?
Yes, there are currently two levels of access to choose from for your users: ‘Full access’ and ‘Restricted.’ Restricted access allows the user to browse the product catalogue, see special offers and contribute to the order by adding items to the basket. However, they are unable to see sensitive account information such as prices and are unable to ‘checkout’ the basket.  

Can I access multiple accounts?
Yes, if you run or work at multiple accounts then your login can be linked to multiple accounts and you can very easily switch between them and manage them separately under one login, without the need to log out and then in again.

Can I pay by card in the app?
Yes, you can pay by credit card. If you have made prior Credit arrangements, you are also able to ‘pay on account’.

Can I print my invoices or email them?
Yes, all of your previous invoices will be available in PDF format on the Rockpool app. You can print them if you have a printer set up on your device. Alternatively, you will have the option to send the invoice to your email inbox should you need to.

What is 'Rockpool Rewards'?
Rockpool Rewards is a loyalty scheme for the Rockpool app. Every time you place an order over £150 using the Rockpool app, you will take a step closer to your next reward. Rewards range from free Adnams products, to Adnams experiences and managed property vouchers. Your rewards section on the app will let you know how many orders you have to place before your next reward is received.